Production QA
Replace random call sampling with a repeatable voice-agent QA loop.
Review consistent behaviors across real conversations, find recurring failures, and verify whether agent changes worked.
A practical operating loop
- Import representative production conversations.
- Evaluate a stable set of business-critical behaviors.
- Review failed and uncertain cases with audio and transcript evidence.
- Group repeated failures and assign corrective work.
- Evaluate new calls to check for regression.
Keep humans in the high-impact decisions
Automated evaluation helps teams prioritize. Human reviewers should validate uncertain, sensitive, or consequential findings and calibrate scorecards against representative conversations.
Design partner program
Build a QA process around your real production calls.
We are working with voice-AI teams to shape the next version of VaaniEval.